Product
The system for product decisions
ProductSense helps startups turn customer conversations into clear product decisions, then track whether what they shipped actually solved the problem.
Three jobs done well
See what matters. Decide what to build. Learn what worked.
Collect signals automatically
Continuously pull in signals from the tools your team already uses.
Surface what matters
Highlight important topics each week so your team starts with clarity.
Connect to product work
Make customer evidence visible in projects and tickets in Linear or Jira.
See what matters across customer conversations
Customer feedback is usually scattered across calls, support, Slack, and notes. ProductSense helps your team bring it into one place, spot recurring problems, and understand which issues are worth paying attention to.
Bring customer feedback from every source into one place
Extract product-relevant insights, enriched with the context and metadata needed to make better decisions
Trace every insight back to the raw source in one click
Find the recurring problems and less obvious signals that are easy to miss when feedback stays fragmented
Works with where your customers already talk
Decide what to build with more conviction
ProductSense helps your team move from scattered evidence to a clear point of view. See which problems matter most, understand who they affect, and make decisions with more confidence.
Bring the strongest evidence to the surface before decisions get made
Understand the customer context behind each opportunity
Turn recurring issues into clear opportunities for the team
Define what success should look like before you ship
Learn what worked after launch
Most teams know when something shipped. Fewer know whether it actually solved the problem. ProductSense helps your team follow the same customer signals after launch, so you can see what changed and learn from the result.
Track whether the problem actually drops out of customer conversations
See how customer sentiment changes after launch
Spot new patterns and adjacent issues early
Make the next decision with better evidence than the last
When it matters most
When a blind spot costs you
New scope, no context
New role, new area, or a segment you've never owned. Months of context you don't have time to absorb.
ProductSense gives you that context on day one, so you're making real decisions from the start.
You can't afford to lose a key account
Your most important accounts send signals long before they leave. They're easy to miss.
Every signal stays tied to its account, so you see trouble while you can still act.
Frequently asked questions
Questions product leaders ask us
See what ProductSense would
look like in your team
A 30-minute walk through your current setup, and how ProductSense fits the way your team already works.
Built by the team that scaled Smartly.io to €100M+ ARR, who lived this problem firsthand.