Product
See how the brain builds itself
ProductSense takes in everything your customers say and do, maps it to your product and accounts, and keeps it current, from the first signal through to whether what you shipped actually worked.
From signal to outcome
Takes everything in. Connects the dots. Drives the decision.
Collect signals automatically
Continuously pull in signals from the tools your team already uses.
One connected picture
Every related signal connected, so the whole picture is always there.
Decisions you can stand behind
Every call backed by the evidence behind it, traceable to the source.
Every signal, captured and structured automatically
Signal lives everywhere: calls, support, Slack, notes, product usage. ProductSense brings it together and structures it the moment it arrives, linking every related signal into one connected picture, mapped to the accounts, product areas, and competitors it touches. The brain builds itself, instead of waiting for someone to read through it all.
Bring every signal, from every source, into one place
Structure it automatically, mapped to the right account, product area, and competitor
Trace any insight back to the exact source in one click
Link related signal together, so the full picture is connected, not a pile of separate notes
Works with where your customers already talk
See which problems matter and who they affect
Every opportunity comes with the evidence behind it: which customers raised it, how often, and how it connects to the rest. So the call you make is one you can trace, defend, and stand behind.
See how much evidence sits behind each problem before you decide
Always one click from an insight to the original conversation
Back every priority with real evidence, not just instinct
Easily find past decisions and the evidence behind them
Learn what worked after launch
Most teams know when something shipped. Fewer know whether it actually solved the problem. ProductSense helps your team follow the same customer signals after launch, so you can see what changed and learn from the result.
Track whether the problem actually drops out of customer conversations
See how customer sentiment changes after launch
Spot new patterns and adjacent issues early
Make the next decision with better evidence than the last
When it matters most
When a blind spot costs you
New scope, no context
New role, new area, or a segment you've never owned. Months of context you don't have time to absorb.
ProductSense gives you that context on day one, so you're making real decisions from the start.
You can't afford to lose a key account
Your most important accounts send signals long before they leave. They're easy to miss.
Every signal stays tied to its account, so you see trouble while you can still act.
Frequently asked questions
Questions product leaders ask us
See what ProductSense would
look like in your team
A 30-minute walk through your current setup, and how ProductSense fits the way your team already works.
Built by the team that scaled Smartly.io to €100M+ ARR, who lived this problem firsthand.