Security

Your customer signals stay yours.

ProductSense reads some of the most sensitive material a company has: what customers say in calls, tickets and chats. This is how we keep it safe.

Your customer conversations are stored and processed in the EU, on every plan.

Your data is used to answer your questions, and nothing else.

Every team can see what customers tell the others. Who gets into your workspace is up to your admins.

In detail

How your data is handled.

Where your data lives: Your customer conversations are stored and processed in the EU, on every plan.
How AI models use it: Your data is used to answer your questions and run your agents, and nothing else. It is never used to train AI models.
Who can see what: Everyone in your workspace can see every team’s signals and plans. That is on purpose: one team’s problem is often another team’s evidence. Your admins decide who gets into the workspace.
Encryption: Encryption of data in transit and at rest.
Sign-in and access control: Single sign-on and admin controls.
Subprocessors: The services we use to run ProductSense are listed in our data processing agreement.
Security auditing: We regularly run external white-box penetration tests and code security scans.